Customer Service

We’re here to make your shopping and dining at Tanglewood Mall as pleasurable and convenient as possible. Customer Service is located on the main floor in Center Court.

You’ll be pleased to find the following services available at Customer Service:

– Gift Wrapping
– Copy Services
– Fax Services
– Wheelchair Loan
– Lost & Found
– Special Events Information
– Registration for Promotional Prizes
– Area Sightseeing Maps and Information
– Local Mass Transit Information

Other services offered throughout the Mall for your convenience include:

– Public pay telephones
– ATM’s
– Seating throughout the Mall
– We’re sorry, but strollers are not available. You are welcome to utilize your own strollers within the mall.

Please let us know if we can make your shopping experience more enjoyable by visiting the customer service kiosk. Or contact a customer service representative at 540.989.4388 or email us at

4420-A Electric Road · Roanoke, VA 24018 · 540.989.4388
Mall Hours: Monday - Saturday: 10am - 9pm · Sunday: 1 - 6pm